FAQ

Frequently Asked Questions

These questions only apply to orders placed on Leveret.com.

If you have purchased Leveret items through a third party vendor, please contact their customer support.

PLACING AN ORDER

We have a size chart on each product page.
Safety is our priority. All of our pajamas comply with CPSC safety guidelines.

Children’s pajamas are required to be snug fitted. You might consider sizing up if your child's measurement is above average.

You may only use one promo code at a time.

We run many flash sales and our promo codes often expire.

We have no control or responsibility on promo codes or sales that coupon third-party websites claim we are doing. Please consult with us for active discounts.

You may have exceeded the usage limit or that promo code (e.g. one time use per customer).

Only 1 promo code may be redeemed at a time.

Yes, They are certified organic cotton, recognized by GOTS ( GLOBAL ORGANIC TEXTILE STANDARD).

Wash inside out and on a cold setting. Organic items have a bigger shrinkage rate. If your items shrank a lot after the first wash, consider air drying them, or to tumble dry at a lower temperature. Washing or drying with extremely hot temperatures might damage natural cotton garments.

SHIPPING

We ship to the United States, Canada & Australia.

Within continental U.S it will take 2 to 7 business days, depending on where you are located. Shipping estimates for Canada is provided at checkout.

Arrival estimates are provided as a guideline only, not a guarantee. All items will be shipped out within the next 24-48 hours  after your order is placed. Please add extra day(s) to the estimate provided at checkout. 2-3 days after ordering you should be able to get an accurate arrival estimate from the tracking code that is provided to you. Any questions feel free to call our customer support line.

For all US orders: free shipping to all orders above $49.99 via USPS. The total of the order must be $49.99 after any discounts or promo codes are applied. You can find the USPS option at checkout. For express/overnight shipping, we charge the same amount FedEx/UPS charges us. This is calculated at checkout.

For international orders, shipping and duties are calculated at checkout.

Due to the high volume of orders and fast shipping we are unable to cancel/change orders. 

We are unable to change the shipping address, so make sure to take time to double check that it's correct. It is not our responsibility to replace the product if the error was due to incorrectly entered shipping address. If the package is returned to sender we will reach out to have it resent at the customer's expense.

RETURNS & EXCHANGES

Please visit our returns page to read our return policy in full.

If you are not satisfied with your purchase and want to initiate a return, you may contact us by email at contact@leveret.com within 30 days of purchase at which time you will receive return instructions.

We must receive the item(s) that you wish to return within 45 days of purchase.

Products that are marked as clearance items, discontinued items, final sale, or similar denotation are not eligible for returns, exchanges or credit. If sent back, these items will not be refunded or returned back to the customer.

We can only refund or exchange gifts if you have an order number.